Restoring Family Links Field Officer 2 – The International Committee of the Red Cross Delegation

Social Sciences and Community

The International Committee of the Red Cross Delegation

Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 16,000 people in more than 80 countries. The ICRC is funded mainly by voluntary donations from governments and from National Red Cross and Red Crescent Societies.
Our mandate & mission
The work of the ICRC is based on the Geneva Conventions of 1949, their Additional Protocols, its Statutes those of the International Red Cross and Red Crescent Movement and the resolutions of the International Conferences of the Red Cross and Red Crescent. The ICRC is an independent, neutral organization ensuring humanitarian protection and assistance for victims of war and armed violence. It takes action in response to emergencies and promotes respect for international humanitarian law and its implementation in national law.


The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

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The International Committee of the Red Cross (ICRC) Delegation in Ethiopia is looking to hire an experienced, highly motivated and qualified person to fill the position of Restoring Family Link Field Officer 2  based in Jijiga.



  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
  • Understands and adheres to the ICRC Code of Conduct
  • Understands the roles of the components of the International Red Cross and Red Crescent Movement
  • Respects and observes staff regulations and security rules at all times
  • Represents the ICRC in a professional manner at all times
  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers
  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary


Follow-up of RFL files and cases at the field level

  • Under the supervision of the delegate, prepares planning and follow-up of RFL files and cases (i.e. distribution and collection of RCMs, handling of tracing requests, follow-up of cases of unaccompanied and separated children, transmission of university transcripts and performing release checks etc.) in accordance with the existing RFL criteria and guidelines.
  • In coordination with other departments and in collaboration with the Ethiopian Red Cross Society (ERCS), conducts the RFL need’s assessments of the overall situation.
  • Coordinates with the respective Field Officers for the organization of field work. Consults the RFL delegate for technical support for the follow-up of RFL cases, whenever required.
  • Prepares necessary material (dissemination and specific material required for the RFL activities at the field level) prior to the field trips. Always carries out the necessary forms for the RFL activities (Red Cross Message, Tracing Request, Unaccompanied Minor registration forms, etc.).
  • Is aware of the general (socio-political) situation before going to the field and keeps information up-to-date. Promptly shares the information accordingly with the RFL delegate and other concerned colleagues. Contribute to the environment analysis of his AoR.
  • Provides the necessary feedback to the concerned persons for each case dealt with (positively or negatively). Hands over to the concerned persons any new Red Cross Message and/or Tracing request collected during the field trip.
  • Ensures logistical arrangements with regards to provision of assistance to vulnerable unaccompanied children whenever requested by the department.
  • Write field trip reports and memos upon return as soon as possible after arrival from the field.
  • Maintains a network of interlocutors in AoR and keeps the tracing unit updated about it.
  • Contacts RFL delegate promptly to share urgent Protection/RFL related information or feedback, if needed.
  • Takes/clears/settles the necessary working advances and other possible administration issues before and after the field trips.
  • Arranges vehicles in accordance with the existing procedure by Log department. Radio contacts to be done appropriately to radio room in Addis during the field trips.

Contacts with ERCS and other actors

  • Establishes/maintains good relationship with the ERCS representatives in the field (branch secretary, Tracing officer, volunteers, etc.) upon each field trip.
  • During the visits to ERCS branches, ensures the ERCS representatives of the branch are aware of ICRC presence, program and activity.
  • In coordination with the delegate, participates to humanitarian cluster/sub cluster meetings and writes reports.
  • Systematically reports to the tracing delegate whenever carries out follow up of RFL cases jointly with ERCS tracing officers, focal persons and/or volunteers.

Other tasks related to the Tracing Office

  • When required, disseminates about the RFL and overall activities of the ICRC to the beneficiaries and interlocutors during the field work.
  • Censors and translates RCMs (from local to ENG language).
  • Coordinates with the RFL secretary for the follow-up of RCMs, in particular, those related to ERCS. 
  • Carries out the analysis of the quarterly expenditures of the ERCS in coordination with the tracing delegate.
  • Whenever requested, provides necessary support to delegate for the carrying out of joint or capacity building activities related to ERCS.
  • Receives visitors to the Sub Delegation. Translates orally or in writing as requested (from English to local language/s). Acts as an interpreter in meetings when required.
  • Provide reports to activities carried out, upon request from the RFL delegate or the Head of Subdelegation
  • Replaces or support other field officers in their absence and carries out RFL activities not mentioned in the job description whenever requested by the department in other regions.
  • In charge of processing incoming RFL Bordereau from the delegation:  crosschecks its contents; stamps the dates; ensures the distribution, report any sequence break.
  • In charge to prepare outgoing protection Bordereau to the delegation: establishes the bordereau, coordinates with the reception/express mail companies when required.
  • Manages the binders for the bordereau IN and OUT, and for the Chrono IN and OUT.


  • Follows up on all work-related messages and correspondence with the relevant contacts and departments
  • Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant to the position
  • Collects and shares information so as to improve the ICRC’s understanding of the environment and humanitarian trends and responses
  • Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image
  • Takes responsibility for their own professional learning and development
  • Contributes to the analysis of the security, socio-economic, cultural and political environment relevant to the ICRC and share relevant information with colleagues.
  • Reports events and changes within the region that could have an impact on ICRC’s activities and hence provides sound elements to the Delegation that allow to establish objectives and priorities.
  • Participates actively in meetings.
  • Bachelor Degree or equivalent higher education degree in a humanitarian area, socio-economic development, humanitarian law, human rights or equivalent field. Post-graduation or Master’s degree is an asset. 
  • 6 years of experience in a humanitarian area, socio-economic development, humanitarian law, human rights or similar position
  • Previous confirmed experience in restoring family link/tracing activities
  • Excellent command of English, Amharic and Somali.
  • Very good level in computer skills
  • Skilled in the following competencies: Networking & Communication; Adapting & Learning; Responsibility & Autonomy; Coaching; Communication (ability to express views and ideas); Analysis & Synthesis
  • Very good knowledge of ICRC mandate and of other humanitarian topics
  • Very good knowledge of the socio-political environment of the country
  • Available for regular field trips