Installer Agent Supervisor – WebSprix IT Solutions PLC
Information Technology
WebSprix IT Solutions PLC
WebSprix is a total IT Solutions company with strong vision to grow as a leading IT solutions provider that will exceed expectations and set new standards in order to offer a broad spectrum of specialist Information Technology Consulting services and to become our Clients' preferred Professional Services Provider (PSP).
WebSprix It Solution PLC invites applicants who meet the following qualification and experience requirement to apply for the following vacant position for its Bahir Dar Office.
- Coordination of Partners and Handle On-site Supports and Provision.
- On-site Supervision and Remote Supervision during Provision and support.
- Failed Provisions Follow-up and Solutions
- Escalating Technical Issues to The Respective Teams
- Activation Follow-up
- Provide Training for Installer Agents
- Collect Open Tickets and Prepare for On-site Support
- Prepare Devices and Hand Tools for on-site Techs
- Troubleshooting Defective Devices
- Monitoring The Quality of Daily Fiber Cables Produced by technicians
- Supervise A Quality of On-site Provision and Support.
- Monitoring On-site Installer Agent’s Discipline.
- Produce The Daily Amount of fiber needed According to The Target.
- Report On the number Of Fiber Optics Produced Each Day
- Prepare Daily Supervision Report.
- Prepare Daily and Weekly on-site customer support and provisioning Report
No of Vacant Post: 01
Field of Study
- College Graduate for Level III – IV in Hard Ware and Network Servicing or any other IT-related field. Having a BSc Degree in addition will be a plus.
Experience
- 2 Years and above of experience
As per our company scale
