Front Office Manager – Haile & Alem International PLC
Hotel and Hospitality
Haile & Alem International PLC
Haile Hotels and Resorts, is a privately owned and situated in various part of Ethiopia. It was established in 2010, by opening Haile Resort in Hawassa. Since then, the company has increased its destinations to four, by opening Haile Hotel Shashemene, Ziway Resort and Yaya Africa Athletics Village.
Mission
Our mission is to consistently deliver enduring memorable experience to our guests, job satisfaction to our associates, sustainable profit to the owners & pride to our country through “ይቻላል” (It’s Possible!) service and management sprit.
Vision
To be a benchmark indigenous hospitality chain developer and operator in East Africa based on '' ይቻላል) ''( It’s Possible) spirit by the year 2025.
Accordingly, the Haile Brand;
- Continues to develop hospitality establishments in new locations across the Ethiopia and the Region.
- Reinforce our position as a vital component of Ethiopia’s hotel industry through creating brand awareness for local, global travelers & competing with global brands.
- Becomes a widely recognized hospitality brand– in hotels, resorts, fitness and wellness centers, Athletic village, Hospitality Institute, tour and travel.
- Sets new standards and Marketing strategy for each property category.
- Builds links and network with developers, consultants and technology companies.
- Invests and execute advanced property management technologies.
- Invests in its employees and management to develop pool of experts and talents.
Our Core Values- Our success
The famous word of Athlete Haile Gebresilasie, "Yichalal" which means ‘It is possible’ made Haile Hotels and Resorts company possible. Haile Hotels and Resorts is a company established to provide the best hotel and resort service in Ethiopia and Africa. Within short period of its establishment time, Haile Hotels and Resorts have boosted the hotel and resort sector in Ethiopia with very significant contribution. Though we got in to the business in 2010, six years back, we have increased our number of destinations into four. Starting from the grand opening of Haile Resort at Hawassa, we have been and still are the best choice for uncountable tourists, business travelers, family trip and other clients. We have also created more than thousands of job opportunity in all of our destinations.
About Us:
Haile Hotels and Resorts, inspired by the legendary Ethiopian long-distance runner Major Haile Gebreselassie, aims to revolutionize the hospitality industry in Ethiopia and East Africa. We strive to become the leading indigenous hotel chain developer and operator in East Africa, guided by our core value of « it is Possible! »
Responsibility Summary:
As the Front Office Manager, you will be responsible for the overall operation and management of the Front Office Department at our resort in Wolaita. Your key responsibilities include implementing and executing marketing and financial policies, maximizing room revenue, delivering excellent quality services to guests, and enhancing guest satisfaction. You will work under the guidance of the Operation Manager and General Manager, following the Standard Operating System and business plan of the Front Office Department Manual and the service concepts defined by Haile Hotels and Resorts. Additionally, as part of the management team, you will be required to cover Manager on Duty shifts.
Number of Positions: 2
Job Requirements:
- Bachelor’s degree in Hotel/Tourism Management or a related field.
- Minimum of 3 years of experience as a front office supervisor or 1 years in a related position.
- Strong managerial experience and qualities.
- Excellent interpersonal, communication, and presentation skills.
- Strong public relations skills.
- Fluent in speaking and writing in foreign languages, with a minimum fluency in English.
- Good business acumen.
- Problem-solving skills.
- Pleasant personality, positive attitude, and passion for service.
- Good physical appearance.
- Proficient in technology.
Negotiable