Monitoring Evaluation Accountability And Learning (MEAL) Assistant – International Rescue Committee – IRC
Development and Project Management
International Rescue Committee – IRC
The International Rescue Committee is a nonprofit organization that responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and over 20 U.S. cities, our dedicated teams provide clean water, shelter, health care, education and empowerment support to refugees and displaced people.
The IRC will put in place high-impact, cost-effective solutions that help people affected by crisis. We'll also use our learning and experience to shape humanitarian policy and practice in ways that improve the lives of more people worldwide. And in all of our work we will focus on breaking down each of the barriers faced by women and girls
Background
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. IRC has been working in Ethiopia since 1999 and is implementing integrated, community-managed programs aimed at improving the quality of lives and recovery of livelihood of the disaster-affected population’s through promoting individual participation, strengthening institutions, and emergency response.
Position overview
The MEAL Assistant is part of the M&E department and will work closely with the field-based M&E Officer and CR Officer based in Addis. The position holder will be responsible for ensuring the implementation of robust client feedback channels at their respective locations which may include design and administration of surveys, focus group discussions, proactive and reactive feedback mechanisms. The employee will be accountable for aggregating client feedback, identifying key themes and challenges or opportunities to respond to, and presenting these to the management team for a decision on how to respond. The candidate will also be desirable for recording and monitoring feedback, and for ensuring that the loop is closed, and clients are advised of decisions taken.
Specific Responsibilities
Monitoring and Evaluation
• Collect data and routinely monitor project implementation
• Train staff and local officials in the correct use of digital data collection tools.
• Ensure data quality of routine monitoring and evaluation data.
• Support local management teams with ad-hoc data requests and analysis
• Present statistics on monitoring data in clear formats to highlight feedback trends to the program team, as well as synthesize qualitative feedback in ways which provide the detail that the program team will need to design an appropriate response.
• Analyze key themes, challenges, and opportunities for program improvement.
• Support and train enumerators or data collectors as needed.
Feedback Planning and Implementation
- Collect client feedback through various channels that IRC installs including community meetings, surveys, discussions, phone lines, suggestion boxes, SMS among others
- Regularly update the excel based Feedback Registry on everyday basis and raise cases including breach of IRC code of conduct, allegations of child abuse or sexual exploitation and other major programmatic complaints
- Receive, record, and classify complaints for attention by the MEAL Officer and refer to the respective sectors.
- Collect response from the program staff on the feedback and communicate back to client
- Facilitate the preparation of CRA logistics before field visits e.g. paper based data collection tools, promotional materials etc.
- Ensure accurate and confidential filing of CRA reporting forms such as client feedback form, Feedback Registry, surveys, interview, minutes from community meetings, reports, datasets among others
- Generate reports on the implementation and use of feedback channels, per sector, including limitations and challenges.
Feedback Monitoring, Reporting, and Response
- Aggregate and disaggregate client feedback (according to gender, age, status, sector, risk-level and other client appropriate disaggregation).
- Present statistics on feedback received and feedback content in clear formats to highlight feedback trends to the program team, as well as synthesize qualitative feedback in ways which provide the detail that the program will need to craft an appropriate response.
- Analyze key themes, challenges, and opportunities for program improvement.
Other
- Provide support to the M&E Office to conduct ongoing monitoring and evaluation activities.
- Other duties as assigned by the supervisor to enable and develop IRC programs
- BA degree or Diploma/Level IV in social science and other relevant field of studies
- 0-year work experience for BA Degree or 3 years work experience for Diploma/10+IV holders
- Analyze and communicate data in a way that facilitates effective decision making
- Proactively engage with clients and community members, acting as a community liaison focal point
- Driven and able to balance multiple tasks, commitments, and to work flexibly in a team
- Creativity, curiosity and passion, and the ability to develop and test new ways of working and solutions to problems
- Strong oral and written communications in local language and Amharic is required.
Desirable
- Working experience with refugees and/or IDPs, and an understanding of the feedback channels preferred by displaced people
- Experience in implementing feedback channels. These may include surveys, FGD, hot lines, suggestions boxes, open feedback etc.
- Written and verbal communication in English is an added advantage.
- Experience for data collection and analyzation
- Passionate about humanitarian work and assistance!
Reporting Line
The MEAL Assistant will report to the MEAL Officer on issues related day to day activities. On technical issues related to Client Responsiveness the candidate will be received technical support by the CR Officer in Addis.
Time Frame
The length of the posting is for seven month initially but could be extended, contingent upon satisfactory performance evaluation and funding.
