Receptionist – Ethiojobs

Business and Administration, Logistics, Transport and Supply Chain

Ethiojobs

Accountabilities

Receptionist Responsibilities 

• Receiving clients, visitors and the general public.

• Greet clients and visitors with a positive, helpful attitude.

• Greet and welcome guests as soon as they arrive at the office

• Scheduling appointments.

• Assisting clients in finding their way around the office.

• Direct visitors to the appropriate person and office

• Announcing clients as necessary.

• Provide basic and accurate information in-person and via phone/ email

• Provide excellent customer service.

• Answering incoming calls professionally and routing them to the appropriate individuals.

• Assist callers with general information regarding the company e.g. contact details of the factory, website site information etc.

• Record messages for employees who are not in their offices and give them the messages as soon as possible.

• Sign for deliveries when necessary and notifies recipients.

• Assisting colleagues with administrative tasks.

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• Sorting and distributing packages and documents.

• Receive, sort and distribute daily mail/ deliveries

• Ensuring the reception area is maintained in a presentable state at all times

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Access Control Roles

• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

• Monitor CCTV feed of the facility on reception desk monitor.

• Report any irregularities on security and safety from CCTV feed on the spot to Security team.

• Make sure proper access control is in place with the turnstile entry system to our office building.

• Control turnstile entry system for guest and employees without IDs from switch on his/ her desk monitor.

• Diploma or equivalent in business fields or related to the job.
• Proficient computer skills and proficiency in Microsoft Office Suite
• Excellent organizational skills
• Customer service attitude
• Good communication skills
• Hands-on experience with office equipment 
• Professional attitude and appearance
• Solid written and verbal communication skills

• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
• Organization skills to keep accurate records and find important information quickly
• Multitasking and time-management skills, with the ability to prioritize tasks
• Verbal and written communication skills to interact clearly with customers, vendors and other employees
• Ability to be resourceful and proactive when issues arise
• Time management skills to prioritize and complete a side variety of tasks throughout the day
• Patience and listening skills to respond appropriate and interact positively with upset customers
• Drives for result and customer driven
• Communicates productively

• Accuracy & Attention to detail

Lien