Reception/ Supervisor – Best Western Plus Addis Ababa
Admin, Secretarial and Clerical, Customer Service, Hotel and Hospitality
Best Western Plus Addis Ababa
Best Western International is the world’s largest hotel chain based in over 100 countries. Best Western International own Seventeen Iconic Brands among which Best Western Plus is one of the upper mid-scale Brands. The Best Western Plus Addis Ababa is located in the city center near the airport. Join our growing property.
JOB SUMMARY
Welcome, handling guest requests and Represents the hotel to the guest throughout all stages of the guest’s stay. Acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximize rooms revenue and guest satisfaction. The incumbent is fluent in Front Office operation technology, is aware of the hotel’s possibilities and limitations, and understands all aspects of hotel management.
Main Duties
- Assists the Front Office Manager and supervisor.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Achieves customer satisfaction and rooms revenue goals by supervising Front Office associates.
- Must be sales-minded and must have upselling skills.
- Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs and bill settlement.
- Performing cashier-related functions like, currency exchange,
- Uses proper telephone etiquette.
- Performs cashier-related functions like posting charges to guest accounts, raising paid out’s bill/invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
- Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
- Understand that business demands.
- Handles promptly and courteously all guest comments, complaints, requests or enquiries; takes necessary action, and thorough follow-up Greets and escorts returning guests and VIP’s to guest rooms upon check-in.
Number: – 3
Location: A.A Bole Edna mall in front of Morning star
Key Requirements
- A degree or diploma as well as prior experience in a similar role.
- 2 years’ and above Experience of in 4-star hotel and above.
- Must be familiar with the OPERA System.
- Who can work independently in a fast-paced environment.
- Excellent communication skill.
- Organized and possess a high attention to detail.
- Excellent interpersonal skills.
Negotiable
