Office Administration Executive – ISON Xperiance Ethiocall PLC
Business and Administration
ISON Xperiance Ethiocall PLC
iSON Xperiences is a leading BPO service provider in Africa with presence in 15 countries in Africa. iSON Xperiences has its headquarters in Dubai with Regional offices in Nairobi-Kenya; Lagos-Nigeria; Durban-South Africa; Cairo-Egypt and Delhi-India. iSON Xperiences Ethiopia seeks to recruit as suitably qualified and experienced Office Administration Executive, to be based out of Addis Ababa.
Summary
The primary role of this position is provides support to the call center by overseeing facilities management, transportation monitoring and report on admin expenses and general office services
Key Performance Indicators
- Creates and maintains an office assets ledger
- Accounts for and maintains an expenses record for all administration related expenses
- Maintains an updated filing systems for all administration related matters.
- Ensures office equipment such as printer(s); copiers are maintained in good order.
- Receives, records, distributes and dispatches mail/ courier.
- Manages, coordinated and monitors the general maintenance and repair of facilities.
- Organizes and monitors shift transport for staff and oversee cab services.
- Coordinates and manages the cafeteria; in addition to ensuring that high level of cleanliness is maintained.
- Coordinates and organizes meetings, office functions, in addition to maintaining a meeting room diary.
- Records minutes of meetings; prepares presentations; binds documents for internal and/or internal use.
- Coordinates with vendors on the provision of office services and/or supplies.
- Organizes and coordinates travel arrangements which includes but not limited to airport transfers, accommodation, visa applications and tickets (where applicable).
- Maintains and tracks office supplies and inventory; tracks stock levels and places orders as required.
- Receives, records and/or dispatches cheque payments in consultation with the Finance team
- Prepares monthly administration report
- Ensure adherence to the Administration policies and procedures.
Knowledge, Skills and Experience:
- Minimum of a Bachelor’s Degree from Business Administration of related field
- At least 2 years of working experience with a minimum of 6 months of relevant exposure; experience in BPO industry/customer service oriented industry will provide an added advantage.
- Excellent Communication skills
- Should have problem solving attitude
- Good at preparing and analyzing data
- Should have strong negotiation skills
- Excellent MS Office skills – Word, Excel and Power point.
- Demonstrates a sound work ethic; consistent and fair in making decisions.