Human Resources & Admin Manager – Technoserve

Business and Administration, Human Resource and Recruitment, Management

Technoserve

TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization operating in 26 countries that develops business solutions to poverty by linking people to information, capital and markets. Our work is rooted in the idea that given the opportunity, hardworking men and women in even the poorest places can generate income, jobs and wealth for their families and communities. With more than four decades of proven results, we believe in the power of private enterprise to transform lives

I. TechnoServe Background:

TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Our work is rooted in the idea that given the opportunity, hardworking men and women in even the poorest places can generate income, jobs and wealth for their families and communities. With more than four decades of proven results, we believe in the power of private enterprise to transform lives.

II. Position Description:

Position Purpose 

 The purpose of this position is Responsible for managing an important organizational function with support from leadership. It requires to apply conceptual model/framework to develop and assess the new and existing policies, service of HR project to and align with the strategic needs

 Provide guidance and leadership for HR and some of the Administrative functions by developing and implementing strategies throughout Technoserve ET. The HR & Admin Manager will oversee HR & office administrative policies, he/she will coordinate various activities and ensures that the department’s day-to-day operation is efficient and effective.

 Always engage with the clients or program to Initiate and provide sustantative feedback to them on the service quality and delivarables

 Key Responsibilities 

·         Create and monitor a human resources system that complies with top organizational objectives.

·         Serves as the offices first point-of-contact for internal and external stakeholders on all matters Human Resources.

·         Processes new hires and drives the on-boarding process, performance management, facilitates employee exits, and other activities.

·         Manages recruitment activities: Posts jobs, liaises with recruitment agencies, handles logistics for career fairs), tracks candidate responses and monthly/annual recruitment costs, develops recruitment reports, schedules interviews, and corresponds with candidates.

·         Participate on in recruitment and selection processes/interview of positions above grade 7 and make sure that all recruitment and selection process are followed the right procedures and documented

·         Leads staff productivity and retention efforts for local personnel, including supporting professional growth and development plans.

·         Provides advice and counsel to staff on personnel issues.

·         Assist with annual Performance Management activities: coordinates training schedules for Country Office, field and remote staff, tracks all increases, and runs reports as required; works with and maintains confidential and/or sensitive information.

·         Collaborates with finance team on HR related tasks.

·         Manages compensation and benefits for project staff, including ensuring adherence to Local Labor Laws and practices and TechnoServe norms, and conducts benefits orientation for new hires; Manage and update the salary structure.

·         Liaising with local legal attorney and create comprehensive human resources policies and procedures that comply with the local law. 

• Develop and administer human resources plans and procedures and communicate effectively with management team
• Review/revise local employee personnel manual annually for legal compliance/best practice
• Develop new local policies that will enhance employee contribution 
• Manage employee relations issues proactively
• Lead the annual salary review process and work closely with the regional HR on this.
• Take lead in employee development and succession planning
• Administer local benefits/compensation programs including negotiating and managing local insurance policies, ensuring new employees are covered in the new pension scheme

·         Provide proactive advice and support for CD and other senior management staff of any legislative changes, labor market changes as well as HQ requirements possibly affecting local operation relating to area of responsibility

·         Make sure new employee personnel files are created and well maintained by the HR Officer. Provide induction to new employees and Fellows and introduce them to the online onboarding tools

• Participate in Senior Management meetings (HO and Field)
• Directly manage the Admin officer, HR officer, liaison officer and manage the field HR and Admin coordinator with the dotted line relation.

• Conduct sexual harassment trainings annually

 General office Administration

•  Develop close links with the government line departments:

•  Ensure the requirement of TNS office registration fulfilled including renewal of registration

•  Ensure the requirements of international staff permits fulfill (visa and accommodation requirements are well managed)

•  Ensure the facilitation of all travel support to visitors, consultants, guests from both ‘the field’ and from ‘overseas.

•  Ensure departments/visitors to ascertain their precise event requirements; and producing detailed proposals for events (e.g. venues, suppliers, and budgets);

•  Directly lead, manage and motivate staff in the HR & Administration team (HR, Admin Officer, Driver/Liaison and field HR and Administrative Coordinator).

•  Ensure the well-being and safety of all staff based in Addis Ababa office.

•  Ensure security information collected and action taken in a timely manner by the admin officer/security focal person.

•  Ensure efficient utilization of administrative services and maintenance and ensure schedules and effect payment of office utilities accordingly.

•  Ensure all agreements and contracts between TNS and third party (Admin related)

•  Perform other duties as assigned by the CD and/or Division HR

IV. Required Skills & Experience:

·         Bachelor’s Degree in Management, Human Resources Management or related area with a minimum of 7 years’ experience Bachelor’s Degree, Master’s Degree + 5 years’ experience in managing Human Resources and Administration areas.

·         Exposure to other broader functions will be advantageous (e.g., operations, finance etc)

·         Ability to objectively coach employees and management through complex and difficult issues

·         Proven ability to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation and governmental laws

·         Excellent computer skills (Word, Excel, PowerPoint and HRIS systems)

·         Strong interpersonal and cross-cultural skills

·         Excellent oral & written presentation skills in English and Amharic

Per the organization scale

Lien