IT Support Specialist – Fayyaa Integrated Development Organization

Information Technology, Science and Technology

Fayyaa Integrated Development Organization

Job Summery

The IT Support Specialist, also known as IT Personnel, is responsible for providing IT related technical support to organization. She/he install, maintain, and troubleshoot hardware, software, and networking systems. Additionally, she/he assists employees with day-to-day technical issues, ensure data security, and conduct regular system upgrades and maintenance.

IT Support Specialist job description:

• Technical Support: IT Specialist is responsible for providing technical support to employees within the organization. Assist individuals with resolving hardware, software, and network issues to ensure efficient workflow.
• Installation and Maintenance: She/he installs and configure hardware components, software applications, and networking equipment. IT Specialist ensures that all systems are up-to-date and functioning properly to meet organizational needs.
• Troubleshooting: IT Specialist troubleshoots technical issues that arise within the organization. She/he diagnoses problems, identify root causes, and implement solutions to minimize downtime and disruptions.
• User Assistance: She/he provides guidance and support to employees on how to effectively use IT systems and software applications. IT Specialist offers training and resources to help employees make the most of technology tools.
• Data Security: IT Specialist is responsible for ensuring the security of data within the organization. She/he implements security measures, conduct regular audits, and respond to security incidents to protect sensitive information.
• System Upgrades: IT Specialist oversees system upgrades and modifications to enhance performance and efficiency. She/he stays current with technological advancements and implement changes to support organizational goals.
• Network Administration: She/he manages and maintain the organization’s network infrastructure, including servers, routers, and switches. IT Specialist monitor network performance, troubleshoot connectivity issues, and optimize network resources.
• Documentation: IT Specialist maintains detailed documentation of IT systems, configurations, and procedures. She/he creates manuals, guides, and records to ensure consistent operations and facilitate knowledge transfer.
• Emergency Response: In case of IT emergencies or system failures, IT Specialist responds promptly to address issues and restore operations. She/he deploys contingency plans and work efficiently under pressure to minimize downtime.
• Communication: IT Specialist support the organization’s PR Officer in uploading different communication materials on different media platform.
• Websites: the IT Specialist administer and maintain organization websites along with the PR Officer.

Career Level: Senior Level (5+ years’ experience)

Employment Type:  Contract                              

Number of position: 1

Required Qualifications

• Proven working experience as IT Support Specialist/ IT Personnel.( IT systems and networks.)
• A degree in Computer Science, Information Technology, or a related field is often required for IT Personnel roles. Relevant certifications, such as CompTIA A+, Cisco CCNA, or Microsoft Certified Professional (MCP), can also be beneficial.
• Candidates should possess strong technical skills in areas such as hardware and software troubleshooting, network administration, system configuration, and data security. Proficiency in operating systems (e.g., Windows, macOS, Linux), networking technologies, and IT tools is essential.
• High attention to detail, excellent analytical and problem solving skills.

Based on Organizational Scale

Lien