Customer Service Supervisor/ External – Shabelle Bank
Accounting and Finance, Banking and Insurance, Business and Administration
Shabelle Bank
About the Shabelle Bank
Shabelle Bank is a fully licensed Commercial Bank in Ethiopia to conduct all its operations under the principles of Islamic banking. Shabelle Bank started its journey as a microfinance institution in 2011. It subsequently secured the banking license to serve its client better, by offering ethical financial products. With the mission of Enabling Growth and Enriching Lives, the Bank reaches out to its customers through a growing network of branches in Ethiopia.
Customers can also benefit from an array of customer conveniences such as Internet & mobile banking, debit card with SMS alerts, online account opening, 365-day banking, Saturday banking, extended banking hours, 24×7 cash deposit machines, and banking units exclusively for ladies.
Job Objective:
Manage cash of the branch, coordinate and coach the activities of the customer service officer, provide optimal customer service by ensuring service-related digitalization meets the customer expectation and ensure growth by managing marketing campaign. Making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations.
Key Job Duties & Responsibilities:
· Open and administer the Primary Vault dually with the Branch Manager and solely administer Secondary Vault.
· Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, supply cash against signature to the cashier for the day’s operations and make the necessary replenishments.
· Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transactions related to cash deposit/withdrawal to/from the vault in the System
· Open and assign till for Customer Services Officers and control their till limits.
· Collect/deliver cash from/to the Customer Service Officers.
· Authorize the transfer of cash from Vault to Till and from Till to Vault.
· Takes run-up of each daily cash ticket and balance same against cash on hand and against the system
· Close Tills at the close of Business and breaks, and check and confirm overall cash balance.
· Manage cash areas and customer inquiries on cash activity.
- B.A Degree in accounting & Finance, Economic, Management and or related fields.
- 2 years of banking industries experience.
As Per the Shabelle Bank Scale Salary