Customer Service Officer (Maker)-For Branches Under Bahir Dar District Office – Dashen Bank S.C
Accounting and Finance, Banking and Insurance, Business Development
Dashen Bank S.C
WE ASPIRE TO BE BEST IN CLASS BANK IN AFRICA
Dashen is the most reputable brand in the domestic banking market; a reputation earned through consistent delivery of values and preeminence unmatched by its competitors and aspires to be "Best In Class Bank in Africa". The Bank also works in partnership with leading brands in the electronic payments industry
OUR PROFILE
Dashen Bank was founded in September 1995. Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be the Best in Class Bank in Africa. Headquartered in Addis Ababa, the Bank is among the biggest private Banks in Ethiopia. It operates through a network of more than 450+ Branches, ten dedicated Forex Bureaus, 400+ ATMs, and 950 plus Point-of-Sale (POS) terminals spread across the length and breadth of the nation. It has established correspondent banking relationships with 462 banks covering 70 countries and 170 cities across the world.
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Customer Service Officer (Maker)-For Branches Under Bahir Dar District Office
DB/ Vacancy- 0102/22
Job Summary
· The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Academic & Professional Qualification
· Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration.
Year of Graduation: –
· July 2020 G.C and After.
Experience
· Zero (0) year of experience.
Required Behavioral & Leadership Competency
· Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
· Creativity and innovation skills.
· Action oriented.
· Quality focus and attention to detail.
· Professionalism and integrity in line with Dashen Bank values.
· Good oral and written communication skills.
· Critical and analytical thinking and problem solving skills.
· Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skills (internal and external customers).
· Risk awareness and focus-demonstrates understanding of risk management practices, standards and regulatory requirements.
Language Ability: –
· Ability to communicate in local languages is an added advantage.
Age:
· Not more than 25 Years.
Place of Work: –
- For Bahir Dar Cluster (Adet, Merawi, Hamusit, Zegie, Zenzelma, Tis abay).
- For Gondar Cluster (Maksegnit, chuahit, Ambagiorgis, Tikle dingaye,Gorgora,kola Deba chilga ,Teda).
- For Debre Markos Cluster (Amanuel, Denbecha, Lumame, Yejubie, Basoliben, Debreelias, Amber, Robgebeya, Kuy).
- For Finote Selam Cluster (Mankusa, Bure, shindie, wogeda).
- For Injibara Cluster (Dangila, Durbete, chagni, Ehudit, Addis Kidam Azena, Sekela, Tilili, zigem).
· For Addis Zemen Cluster (Woreta, Infranz, Ebinat).
- For Bichena Cluster (Dejen, Debrework, Mergeche, Felge).
- For Motta Cluster (Gendewoin, Gonji Kolela, Mertolemariam).
- For Gendawuha Cluster (Metema Yohhanis).
· For Debark Cluster (Dabat, Adarkaye, Beyda).
- For Humera Cluster (Maykadra, Adebay).
- For Dansha Cluster (Bahakar, Adiremete).
- For Sanja Cluster (Soreka, Ashire).
· For Shawura Cluster (Delgie, Kunzela, Atsedemariam, Delego, kuara).
- For Estie Cluster (Jaragedo, Aferewanat, DebreTabor, Simada and Andabet).
- For Jawi Cluster (Pawi).
· For Nifasmewucha Cluster (Nifasmewucha).
As per the Bank`s attractive Salary Scale
