Customer Service Officer III – Accounts – Zemen Bank S.C
Banking and Insurance
Zemen Bank S.C
Zemen Bank S. C. was established in 2008. The Bank has over 7,000 shareholders with a total paid-up-capital of close ETB 5 Billion.
The bank has experienced, tactical, proactive management team that Steers its growth, strategic moves and day-to-day operations. The management is committed to ensuring customer satisfaction and creating long-lasting partnerships through the implementation of state-of-the-art technology, investment in people, and by offering insightful and value-adding advisory services. Zemen Bank as one of leading technology savvy Bank operates Omni- Channel service integrating ATM, internet and mobile banking services.
Currently, Zemen Bank operates with 100+ full-fledged branches through which it delivers exceptional banking services. Zemen Bank has registered an impressive result in profit and earning per share since 2018 which put Zemen Bank in the leading pack of Ethiopian financial industry. It has inaugurated in May 2023 its multifaceted, state of the art headquarters at the heart of city, Addis Ababa.
The bank features first prepaid and contactless travel card named Zemen Platinum Travel Prepaid MasterCard in partnership with Master Card, which will enable Ethiopian Travelers to travel with avoiding USD or EUR cash holding inconvenience in partnership with MasterCard by introducing contactless features. It is also the first bank in Ethiopia to achieve Payment Card Industry Data Security Standard (PCI-DSS) and PCI PIN certification.
As part of Omni- Channel service which integrates ATM, internet and mobile banking services; Zemen’s mobile banking gives a 24/7 access to customers’ finances from their mobile to help them make immediate decisions and be instantly connected to their Account through upgraded Android & IOS Apps and SMS Banking Services.
The new headquarters building in the heart of the African capital, Addis Ababa has a highly secured well-designed tier three data center facility in an ideal space, which incorporates servers or racks that are active and independent sources of network, power and cooling system.
All said about the unique products and system features exercised in the bank, magnifies the red carpet service which has been demonstrated for a decade with the well proofed customized and real time service offers across all destinations.
The bank has experienced, tactical, proactive management team that Steers its growth, strategic moves and day-to-day operations. The management is committed to ensuring customer satisfaction and creating long-lasting partnerships through the implementation of state-of-the-art technology, investment in people, and by offering insightful and value-adding advisory services. Zemen Bank as one of leading technology savvy Bank operates Omni- Channel service integrating ATM, internet and mobile banking services.
Currently, Zemen Bank operates with 100+ full-fledged branches through which it delivers exceptional banking services. Zemen Bank has registered an impressive result in profit and earning per share since 2018 which put Zemen Bank in the leading pack of Ethiopian financial industry. It has inaugurated in May 2023 its multifaceted, state of the art headquarters at the heart of city, Addis Ababa.
The bank features first prepaid and contactless travel card named Zemen Platinum Travel Prepaid MasterCard in partnership with Master Card, which will enable Ethiopian Travelers to travel with avoiding USD or EUR cash holding inconvenience in partnership with MasterCard by introducing contactless features. It is also the first bank in Ethiopia to achieve Payment Card Industry Data Security Standard (PCI-DSS) and PCI PIN certification.
As part of Omni- Channel service which integrates ATM, internet and mobile banking services; Zemen’s mobile banking gives a 24/7 access to customers’ finances from their mobile to help them make immediate decisions and be instantly connected to their Account through upgraded Android & IOS Apps and SMS Banking Services.
The new headquarters building in the heart of the African capital, Addis Ababa has a highly secured well-designed tier three data center facility in an ideal space, which incorporates servers or racks that are active and independent sources of network, power and cooling system.
All said about the unique products and system features exercised in the bank, magnifies the red carpet service which has been demonstrated for a decade with the well proofed customized and real time service offers across all destinations.
Company Profile
Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank
Job Description
This position is responsible for serving customers and managing customer relations and ensuring customer satisfaction with full effort and maximum care; to sell the products and services of the bank, acquire new customers and open and maintain customer accounts pay and receive cash and process transactions as per the policy and procedure of the bank.
Major Duties
- Promote and cross sells the Bank’s products and services
- Maintain a positive relationship with all customers and other contact persons.
- Call and visit potential and existing customers, promote the bank’s products and services, persuade them to open accounts and start working with the bank.
- Open deposit accounts and process cheque, Card Banking, Mobile Banking, Internet Banking, and similar requests of customer fulfilling the required documentation as per the banks policy and procedure and relevant directives of the National Bank of Ethiopia
- Handle customer applications for credit and international banking, reviews for against eligibility criteria completeness, submits for further processing
- Perform disbursements, account creation, loan initiation and schedule set-up, collection and delinquency management, loan status change processing, amendments to loans
- Approval loans as per the threshold set by the bank.
- Execute credit decisions in consultation with the Principal/Senior Officer-Operations and/or Branch manager.
- Ensure that all properties offered as collateral are insured to the full value of the asset over the duration of the loan and the policy is endorsed in the name of the Bank and borrower
- File insurance endorsement letters in the Bank’s safe custody and collateral documents per the policy and procedure of the Bank
- Reconcile suspense and Head Office Accounts, ATM and POS transactions and prepare summary drawing sheets and sends to respective organs per schedule
- Process checks, payments, and transfers through the clearance system
- Verify the presenter’s bank signature, check the validity, and verify the signature of the drawer.
- Prepare, signs and posts various tickets, vouchers, annexes, CPO (Banker’s Cheques) and other documents
- Take custody of the branch’s/unit/ATM cash, cheque book, card and other instruments per the relevant policies and procedure of the bank
- Review and authorize processed transactions, new account openings and amendments on existing accounts in line with the policies and procedures of the Bank
- Perform other related duties as may be assigned by the supervisor.
Educational
- Bachelor’s degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Minimum Work Experience
- At least 4 years relevant experience with 2 years as CSO I/II level or equivalent
