Customer Service Officer – I – Zemen Bank S.C
Accounting and Finance
Zemen Bank S.C
The bank has experienced, tactical, proactive management team that Steers its growth, strategic moves and day-to-day operations. The management is committed to ensuring customer satisfaction and creating long-lasting partnerships through the implementation of state-of-the-art technology, investment in people, and by offering insightful and value-adding advisory services. Zemen Bank as one of leading technology savvy Bank operates Omni- Channel service integrating ATM, internet and mobile banking services.
Currently, Zemen Bank operates with 100+ full-fledged branches through which it delivers exceptional banking services. Zemen Bank has registered an impressive result in profit and earning per share since 2018 which put Zemen Bank in the leading pack of Ethiopian financial industry. It has inaugurated in May 2023 its multifaceted, state of the art headquarters at the heart of city, Addis Ababa.
The bank features first prepaid and contactless travel card named Zemen Platinum Travel Prepaid MasterCard in partnership with Master Card, which will enable Ethiopian Travelers to travel with avoiding USD or EUR cash holding inconvenience in partnership with MasterCard by introducing contactless features. It is also the first bank in Ethiopia to achieve Payment Card Industry Data Security Standard (PCI-DSS) and PCI PIN certification.
As part of Omni- Channel service which integrates ATM, internet and mobile banking services; Zemen’s mobile banking gives a 24/7 access to customers’ finances from their mobile to help them make immediate decisions and be instantly connected to their Account through upgraded Android & IOS Apps and SMS Banking Services.
The new headquarters building in the heart of the African capital, Addis Ababa has a highly secured well-designed tier three data center facility in an ideal space, which incorporates servers or racks that are active and independent sources of network, power and cooling system.
All said about the unique products and system features exercised in the bank, magnifies the red carpet service which has been demonstrated for a decade with the well proofed customized and real time service offers across all destinations.
Company Profile
Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank.
Job Description
The purpose of this job is to serve customers, pay and receive cash and process transactions; to sell the products and services of the bank, acquire new customers and open and maintain customer accounts and manage customer relations and ensuring customer satisfaction with full effort and maximum care as per the policy and procedure of the bank.
Educational
BA in Banking and Finance, Accounting, Economics, Management or in related fields.
Work Experience
1-year relevant experience
