Customer Service Manager I -For Branches Under Dessie District Office – Dashen Bank S.C
Accounting and Finance, Banking and Insurance, Business Development
Dashen Bank S.C
WE ASPIRE TO BE BEST IN CLASS BANK IN AFRICA
Dashen is the most reputable brand in the domestic banking market; a reputation earned through consistent delivery of values and preeminence unmatched by its competitors and aspires to be "Best In Class Bank in Africa". The Bank also works in partnership with leading brands in the electronic payments industry
OUR PROFILE
Dashen Bank was founded in September 1995. Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be the Best in Class Bank in Africa. Headquartered in Addis Ababa, the Bank is among the biggest private Banks in Ethiopia. It operates through a network of more than 450+ Branches, ten dedicated Forex Bureaus, 400+ ATMs, and 950 plus Point-of-Sale (POS) terminals spread across the length and breadth of the nation. It has established correspondent banking relationships with 462 banks covering 70 countries and 170 cities across the world.
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Customer Service Manager I -For Branches Under Dessie District Office
DB/ Vacancy- 0087/22
Job Summary
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
- Minimum of Six (6) years banking experience
Required Behavioral & Leadership Competency
· Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
· Creativity and innovation skill
· Action oriented
· Quality focus and attention to detail
· Professionalism and integrity in line with Dashen Bank Values
· Good oral and written communication skills
· Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skill (internal & external)
· Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Language Ability: –
- Ability to communicate in local languages is an added advantage.
Place of Work: –
- For Dessie Cluster (Dessie, Kombolcha, Hayik, Harbu, Bestima & Kutaber).
- For Woldia Cluster (Woldia, Mersa, Wuchalie, Marye, Kobo & Hara).
- For Gashena Cluster (Gashena, Kone, Flakit, Geregera & stayish).
- For Lalibela Cluster (Lalibela, Bilbala, Dibko, Dabo Ketema, Shemshaha, Gragn Amba, Lalkiw & Ayna Bugna).
- For Sekota Cluster (Sekota, Asketema, Hamusit, Dehana).
- For Bati Cluster (Bati, Gerba, Degan, Salmeny & Worsay).
- For Mille Cluster (Millie, Endifo, Eliwuha).
- For Semera Cluster (Logiya, Dubti, Assayta, Semera & Dechoatho).
- For Chifera Cluster (Chifera & Ewa).
- For Kemissie Cluster (Kemissie, Mekoy, Kara Korie, Majetie & Chefa Robit).
- For Shewarobit Cluster (Shewarobit, Abay Atir, Senbetie, Jewuha & Ataye).
- For Wogel Tena Cluster (Wogel Tena, Dawunt, Gosh Meda, Tsehay Mewcha).
- For Degolo Cluster (Jama, Woreilu, Kabie, Legehida, Mida Oromo & Masha).
- For Kelala Cluster (Kelala, Luguama, Akesta, Woyn Amba, Tirtira).
- For Mekaneselam Cluster (Mekaneselam, Genetie, Robit, Abay, Dilfrie, Segno Gebeya).
- For Wegedi Cluster (Wegedi, Kabie demasko, Mentetie, Lemmi, Sekashinbra, Gorj, Yagie, Aba Gorba).
- For Tenta Cluster (Tenta, Mekdela, Ajibar, Woretej, Fito, Aba Boru Meda, Masha, Tulu Awliya).
- For Sayint Cluster (Sayint, Mehal Sayint).
- For Debre Birhan Cluster (Debre Birhan, Mendida, Chacha, Cheki, Keyit, Gudo Beret, Debelie, Gosh bado, Ankober, Chinbrie, Rob Gebya, Mitaq, Gundi, Derefo, Tsigyreda, Aba motie, Birbisa, Dilila, Baso dengora, Kasima, Nase, Elezef school, Addis amba, Amangult, Muti cherkos, Wushawshign, Weynabadega, Dibut, Mahal amba, Metkoriya, Geft, Angolela, Goshu ager, Adesgy, Alyu amba)
- For Sheno Cluster ( Sheno, Shola gebeya, Hagere Mariam, Yermata Ager, Fara, Koremash, W/amba, Senbeliet, Tulefa, Hamus gebeya, Gina Ager, Senbo & Kotu)
- For Enewari Cluster (Enewari, Jihur, Lemi, Deneba, jiru, Ensaro, Kokob mesk, Woberi, Ehud gebeya, Muketuri, Megentya, Belbelit fytra, Lamgeno, Denbi, Salaysh, Gosh wuha, Guramba & Yetnora)
- For Debre Sina Cluster (Debre sina, Tarma Ber, Asfachew, Mezezo, Armaniya, Merqoroyos, Waja, Shola amba, Mafud, Sela dingiey, Tarma ber, Mezezo, Aysofie, Sasit, Birka, Begoch gat, Filagenet, Ziftif dingay, Agam ber, Altokyna mengist & Zum amba)
- For Mehal Meda Cluster (Mehal meda, Menz Mama, Menz Keya, Menz Gera, Menz Lalo, Molalie, Zemero, wozd, Tsehay sina, Guasa, Yigem, Ashen, Shola, Amed washa, Dargegn, Talt, Kolakol, Ameja, Wogerie, Molalie megenteya, Bash, Layzbr, Kolo margefiya, megenagna, Astoya, Aego, Tach yigem, Shisho, Kubit, Tor mesaya, Yamsa, Talt & Andit tid)
- For Alem Ketema Cluster (Alem Ketema, Merahabiety, Fetra, Gerem, Afezez, Yesa, Meragna, Ryma, Kolash & Giryt)
- For Rabiel Cluster (Rabiel, Gishe (Rabel), Feres byt, Wflek, Asfafit, girar amba, Shebeto)
As per the Bank`s attractive Salary Scale