Customer Service Division Manager – Bethzatha Health Service PLC
Customer Service
Bethzatha Health Service PLC
Bethzatha Health Service PLC is one of the major health service providers in Ethiopia which established and begins its operation in 1988 GC.
Bethzatha Health Service has a proven track record in serving the Community in all healthcare related services for the last 20 years. And currently It has one General Hospital, One Advanced Medical laboratory with three branches, one internal medicine specialty center, and pharmacy. And there are more than 250 employees.
We are integrated health system in Addis Ababa, Ethiopia committed to providing the highest quality of care to you and your family. Commitment to serve with compassion and providing quality of care is our mission.
We are proud to say that we are one of the leading healthcare service providers in the nation. We hope our commitment in providing access to affordable healthcare and providing quality of care to our patients/customers will continue for generation to come.
Our dedication in providing quality of care will never be compromised. It is all about our patients, doctors and our team members.
Job Summary
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear customer service targets and deploy strategies to meet target predefined targets .
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Undertake data analysis compile accurate reports
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Coaching staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Qualification
- BA degree in Business Administration, Management, Marketing or related field.
- Five years proven working experience as senior customer service officer of which two years as Customer Service supervisor.
- Working knowledge of customer service software, databases and tools and awareness of the hospital industry’s latest technology trends and applications will be advantageous.
