B2B Telesales Executive (Fluent English Speaker) – Biniam Import and Export

Customer Service

Biniam Import and Export

Job Description:

  • A German Trading Company is looking to hire B2B Telesales Executive to utilize inbound and outbound telephone calls to achieve sales targets.
  • The Telesales Executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.


  • Initiating sales with potential customers over the phone
  • Listening to the customers’ needs to generate repeat sales.
  • Gathering and documenting customer information, payment methods, purchases, and reactions to products.
  • Keeping up to date on all products and informing customers of new products.
  • Answering customers’ questions on the products.
  • Calling existing and potential customers & Vendor to persuade them to purchase company products and services.
  • Accurately recording details of customers’ purchase orders.
  • Processing all customer & Vendor purchases accordingly.
  • Generating promising leads for the outside sales team to pursue.
  • Managing customer & Vendor accounts by ensuring that existing customers remain satisfied with company products and services.
  • Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
  • Developing and sustaining solid relationships with customers to encourage repeat business.
  • Using sales scripts proffered by the company to drive sales and respond to customer rejections.
  • Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
  • Performs all of the standard and some specialized more complex aspects of the function.

Job Requirements

  • You should also be able to liaise with the appropriate departments to resolve customer complains .
  • He/She should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Telesales Executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.
  • Please don’t apply unless you meet all requirements

General Requirements:

  • Fluent English  is a Must & German or French is plus
  • Experience in working with different departments with different countries.
  • Max. age is 30 years
  • 1-3 years of experience as Telesales, Sales preferable with different regions.
  • Proficient in using MS applications particularly Word & Excel
  • Bachelor’s or Associate’s degree in Marketing, Communications, Business Administration, or related field is preferred.
  • You will have net basic salary + Commission in Euros (According to the performance)

Key Requirements:

  • Proven experience working as a Telesales/Operation Executive.
  • The patience and ability to engage customers in conversation.
  • The ability to handle rejection and stress in soliciting customers.
  • Strong customer-orientation and communication skills
  • Strong negotiation and consultative sales skills.
  • Excellent organizational and problem-solving skills.
  • Strong organizational, time management, and analytical skills.
  • Hand on experience with sales tools such as CRM/ERP software.
  • Ability to stay professional and focused in stressful situations