Manager, Performance Managment Division – Zemen Bank S.C
Banking and Insurance, Human Resource and Recruitment
Zemen Bank S.C
Zemen Bank S. C. was established in 2008. The Bank has over 7,000 shareholders with a total paid-up-capital of close ETB 5 Billion.
The bank has experienced, tactical, proactive management team that Steers its growth, strategic moves and day-to-day operations. The management is committed to ensuring customer satisfaction and creating long-lasting partnerships through the implementation of state-of-the-art technology, investment in people, and by offering insightful and value-adding advisory services. Zemen Bank as one of leading technology savvy Bank operates Omni- Channel service integrating ATM, internet and mobile banking services.
Currently, Zemen Bank operates with 100+ full-fledged branches through which it delivers exceptional banking services. Zemen Bank has registered an impressive result in profit and earning per share since 2018 which put Zemen Bank in the leading pack of Ethiopian financial industry. It has inaugurated in May 2023 its multifaceted, state of the art headquarters at the heart of city, Addis Ababa.
The bank features first prepaid and contactless travel card named Zemen Platinum Travel Prepaid MasterCard in partnership with Master Card, which will enable Ethiopian Travelers to travel with avoiding USD or EUR cash holding inconvenience in partnership with MasterCard by introducing contactless features. It is also the first bank in Ethiopia to achieve Payment Card Industry Data Security Standard (PCI-DSS) and PCI PIN certification.
As part of Omni- Channel service which integrates ATM, internet and mobile banking services; Zemen’s mobile banking gives a 24/7 access to customers’ finances from their mobile to help them make immediate decisions and be instantly connected to their Account through upgraded Android & IOS Apps and SMS Banking Services.
The new headquarters building in the heart of the African capital, Addis Ababa has a highly secured well-designed tier three data center facility in an ideal space, which incorporates servers or racks that are active and independent sources of network, power and cooling system.
All said about the unique products and system features exercised in the bank, magnifies the red carpet service which has been demonstrated for a decade with the well proofed customized and real time service offers across all destinations.
Job Summary:
The incumbent is responsible for managing the Performance Management process by ensuring the formulation of policies and guidelines to enable the department to successfully achieve its mandate in relation to Performance Management activities and creation of a high-performance organization. He/she monitors and controls the development of performance plans and key performance indicators per the strategic vision, scope, priorities, processes, systems and tools of the Bank.
Competencies required:
- Working knowledge of Performance Management Systems, practices, processes and technology
- Working knowledge of Balanced score card system
- Technical knowledge in human resources and/or business administration.
- Understanding of best and most recent HR practices and techniques.
- The ability to transform broad/general performance objectives into particular, quantitative metrics.
- The ability to create critical performance management tools and instruments.
- The ability to coach others on the performance management cycle and procedure.
- Project management abilities.
- The ability to lead, influence, and drive change efforts in support of department/unit business strategy.
Required Qualification and Experience:
MBA/MA Degree in HRM or other relevant field of studies with 6 years relevant experience of which 2 years in Managerial or equivalent capacity.
OR
BA Degree in Management/HRM/Business Administration/Public Administration/Law or other related fields with 8 years relevant experience of which 2 years in Managerial or equivalent capacity.
Attractive Salary and Benefits
