IT System Specialist – Safaricom Telecommunications Ethiopia PLC
Information Technology, Telecommunications
Safaricom Telecommunications Ethiopia PLC
Whether you’re looking to join our technology, commercial or corporate teams and would like to be part of our team, working in partnership with the government and the sector, towards thepromise of a digital future for the people of Ethiopia, we are looking for you
Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.
We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service
Purpose:
The main purpose of this job is to deliver, maintain, and optimize infrastructure, database, and middleware capabilities to support and enable the development and operations of modules and solutions. This role is also responsible for reviewing solution designs, understanding their impact on application/infrastructure, ensuring the availability of supporting components and enabling infrastructure from internal or external service providers. This role is also responsible for monitoring, maintaining, and supporting the operational capacity, availability, and performance of solutions against SLAs. In addition, the candidate in this role is responsible for providing technical expertise to team members and other technical/business areas.
- Ensuring availability, sustainability, and accessibility of application systems/services
- Managing and ensuring SLAs and KPIs of services are maintained.
- Ensuring necessary operational controls and governance are in place and policies to ensure alignment
- Ensuring Operational requirements included in the development phase and overseeing the service transition process of services into the production environment.
- Ensuring non-functional requirements are implemented with all features and user stories
- Monitor and maintain infrastructure performance, capacity, and availability, providing high-level support for the resolution of application and infrastructure-related incidents and problems
- Ensuring effective monitoring of services and applications
- Identification and mitigation of risks for services in production
- Executing and managing operational projects to ensure delivery as per agreed timelines and scope
- Coordinating and executing of releases into production environments
- Acting as technical authority, providing input and guidance into technical solutions and implementations
- End to end accountability for systems monitoring and availability not limited to MTTR, SLA, individual and global incidents
- End-to-end accountability for building automated monitoring for all domain systems.
- Timely reporting on the log sheet for the rapid response to any Systems glitches.
- End-to-end accountability for building proactive controls based on machine learning and similar techniques.
- Maintain and supervise the Data Center Infrastructure inventory.
- Service availability and monitoring: – Define and monitor data and service availability for all Channels solutions. This includes ensuring that the set KPIs are met.
- Incidents and problem management: – Provide expert management of Incidents, root cause analysis, management of problems, and closure of recurring incidents related to the responsible domains. This should be within the defined ITIL, ISO, and other acceptable guidelines
Qualifications
- Must have technical / professional qualifications:
- Bachelor’s degree in Computer science, IT or related field.
- ITIL Foundation Certification–advantage
- Min 3 years’ experience in a similar role
- Min 5 years’ relevant experience in designing, developing, deploying and / or administering infrastructure solutions
- Experience of current and emerging virtualization, infrastructure, and cloud and containers technologies and architectures, such as Windows, Linux, AWS, Azure, Openstack, Docker etc.
- Min 5 years’ experience in configuration management and automation tools such as Puppet, Chef, Ansible, Salt etc.
- Min 5 years’ experience working with programming and scripting languages, such as Ruby and Python or PHP
- Experience within a software development environment, exposure to technologies such as C#, T-SQL, jQuery, etc
- Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
- Experience working closely with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration
- Min 5 years’ experience in database technologies – RDBMS, e.g. MSSQL, PostGreSQL, Oracle, MySQL, etc
- Min 5 years’ experience and knowledge of IP networks and related solutions
- 5+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware, Redhat virtualization.
- 5 year experience in Virtualization and Cloud platforms
- Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry and Tanzu.
- Extensive knowledge of enterprise Linux and windows Operating Systems.
- Experience in Database Operations and Management
- Good Knowledge on Vendor Management and SLA enforcing
- Experience with Configuration Management eg Chef, Ansible.
- Experience in Systems, Infrastructure and application monitoring and performance tuning.
- Exposure to Cloud Infrastructure monitoring solutions i.e. Splunk, Dynatrace and Others.
- Good understanding of build tools, CI/CD, Devops and Agile principles
- Cloud knowledge and integration models and Applications tuning.
- Strong oral, written, interpersonal communication and leadership skills
Skills & Abilities Required
- Advanced Linux systems administration skills
- Strong troubleshooting skills of very complex systems
- Experience in effective troubleshooting techniques
- Experience in managing and deploying .NET applications
- Experience in continuous integration and continuous delivery methodologies and techniques
- DevOps culture, processes, and tools
- Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIs
- Flexibility to deal with changing projects and priorities in a short space of time
- Strong problem-solving skills and ability to adapt to new methods and processes
- Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
- Strong communications skills and time-management skills, with the ability manage multiple tasks, and work well under pressure
- Experience in monitoring technologies and APM tools
- Experience in managing and maintaining HA solutions, and managing DRP environments
- Experience and knowledge of Financial and Payment solutions preferred
- Ability to lead and mentor team members
- Strong understanding and working knowledge of IT management best practice frameworks, such as ITIL and COBIT
- Strong knowledge of automation frameworks and tools
- Agile methodologies and techniques used in development of software
- Strong knowledge of Incident and problem management processes
- Understanding of both the Telecommunications and Fintech services markets and technology trends
