Receptionist – Rainbow Foam Bed & Beyond
Admin, Secretarial and Clerical, Customer Service
Rainbow Foam Bed & Beyond
The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. The knowledge and experience plus the key competencies required are listed.
Front desk receptionists play a key role in a wide range of organizations as they often present the first impression of the organization to clients and customers.
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
Main Job Tasks, Duties and Responsibilities
- answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering organization
- direct persons to correct destination
- deal with queries from the public and customers
- ensure knowledge of staff movements in and out of organization
- monitor visitor access and maintain security awareness
- provide general administrative and clerical support
- prepare correspondence and documents
- receive and sort mail and deliveries
- schedule appointments
- maintain appointment diary either manually or electronically
- organize conference and meeting room bookings
- co-ordinate meetings and organize catering
- monitor and maintain office equipment
- control inventory relevant to reception area
- tidy and maintain the reception area
Education and Experience
- Diploma generally required
- Experience: 3-6 years
- knowledge of administrative and clerical procedures
- knowledge of computers and relevant software applications
- knowledge of customer service principles and practices
- keyboard skills
- ability to work a switchboard
