Operational Manager – Koisha Tour and Car Rental
Business Development, Economics, Sales and Marketing
Koisha Tour and Car Rental
About Koisha Tour and Car Rental
Koisha Tour and car rental (The Former Bluefin trading plc) is a private limited company (P.L.C) Established in August 2009 primarily to give car rental and tour and travel services. The Company is registered in Addis Ababa city administration. In its five-year experience koisha tour & car rent (the former Blufin Trading plc) has built a proven track record in effectively delivering Assignments in All regions of Ethiopia.
Task and Duties
- Day to day running of the office in Addis Ababa
- Leading a team of min 5 drivers and guides + office staff ( min 2)
- Liaising with clients and addressing any concerns
- Dealing with disciplinary matters and customer complaints
- Follow up the accounts and deal with the banks and pay the providers/suppliers
- Make sure the vehicles are always in good conditions and follow up the maintenance
- Be able to do the day-to-day office administration
- Plans, organizes, directs, coordinates, controls and manages the overall activities of the department.
- Efficiently responding to and communicating with individuals, groups, tour operators of different countries, as well as locally who are looking for tour services.
- After conducting a thorough market research carefully prepares individual and group package tour and other service prices and from time-to-time revises same depending upon market condition, research and competitors’ analysis.
- Prepare comprehensive itinerary planning. Provide convenient, cost-effective interaction options
- Define service standard and service delivery charter for tour guides, accommodation and other value chain service providers
- Monitor contract and service level agreements with external service providers
- Oversee onsite visit and package design ideas for inspectional and study tours
- Monitor client services provided by suppliers, collect client feedback, compile and analyze information collected from clients, identify gaps, work with agents and suppliers to improve services
- In accordance with the existing international rules and regulations, responsibly sale and issue
- international and domestic air tickets for customers and monitor the performance of sales agents
- Execute plans and schedules to ensure efficient and effective service delivery
Number required: 1
Job Requirements:
- MBA/MA/ or Bachelor of Art Degree in Business Management or Marketing or Economics, Hotel and Tourism or related fields
Experience
- Eight /Ten years of total work Experience respectively, Out of it 2/4 years at managerial or supervisory level in Similar and related Business companies
Competencies
- Negotiation skill
- Industry/market knowledge and expertise
- Fast and realistic Decision-Making
- Critical Thinking and Problem-Solving
- Planning and Organizing
- Team Work
- Leadership
- Conflict Management
- Business Negotiation
- Customers Management
- Employee relationship management
