Front Office Engineer (Internship) – Huawei Technologies Ethiopia PLC
Engineering, Telecommunications
Huawei Technologies Ethiopia PLC
Huawei is a leading global provider of commercial telecom networks that ranks No.2 among the global telecom suppliers, and currently serves 45 of the world’s top 50 telecom operators by the end of January 2012. Through continuous customer-centric innovation, we respond quickly to customers’ needs with a comprehensive, customized set of offerings. Huawei’s products and solutions are deployed in over 140 countries, supporting the communications needs of one-third of the world’s population and strive to meet the Company’s vision “Enrich life through Communication”
Huawei Technologies Ethiopia engaged in the entire network construction of Ethio-Telecom including. GSM, CDMA, Fixed Network, in order to provide better services to Ethiopia Telecom and contribute more to the success of GTP. Therefore we would like to invite qualified and competent applicant to work with us on the following positions:
This is an internship position, mainly for fresh graduates
- Analyze events
- Perform troubleshooting and incident response on the systems
- Communicate with site technicians or third parties responsible for resolution
- Track issues through to resolution
- Monitor systems. Using diversified tools to monitor performance and capability of Mobile Network.
- Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
- Report incidents. Escalating complicated issues to management, , third parties and/or vendors, as appropriate.
- Work in in shifts
- Create trouble tickets inside the ticketing system , follow the related process (incidents process , crisis process , change process , ….)
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- Education and Major
- BSc degree in telecom/ in Computer Engineering .with minimum Very Good overall grade
Professional Knowledge
- Basic Knowledge with mobile Network
- Familiar with Monitoring tools and process
Business Skills- Preferred Experience in similar position with Mobile Operator
- Good command of English spoken and written
- able to work under stress
Project Experience
- Previous Experience with similar position in mobile operator
Language Skill: English
